AvvTech's AI Call Centre makes outbound calls from your business context, answers every inbound call, sends and receives SMS, and chats with customers on your website — naturally, in 15+ languages, 24 hours a day.
Hi, I'd like to reschedule my appointment for tomorrow.
Of course! I can see your 2 PM appointment. We have openings Thursday at 10 AM or Friday at 3 PM — which works better?
Thursday at 10 works great.
Done! You're booked for Thursday at 10 AM. I'll text you a confirmation right now.
Four capabilities, one platform. Your AI agents work across voice, SMS, and chat with full knowledge of your business.
Give your AI the context — leads, scripts, CRM data — and it dials out to qualify prospects, confirm appointments, collect payments, and follow up. Sounding human, staying on message.
Every call answered on the first ring, day or night. Your AI resolves questions, books appointments, takes messages, and transfers to a human when it matters.
Send reminders, confirmations, and campaigns — and hold real conversations when customers text back. Voice and SMS share one memory of every customer.
The same AI brain on your website. It answers instantly from your knowledge base, captures leads, and can escalate a chat to a live AI phone call in one click.
No new phone system, no army of agents. Connect your context and your AI call centre goes to work.
Upload your knowledge base, scripts, FAQs, and connect your calendar or CRM. Your AI learns your business, your offers, and your tone of voice.
The AI makes and receives calls, replies to texts, and chats on your site — handling real conversations end-to-end and escalating to humans when needed.
Every conversation is transcribed, summarized, and scored. Track outcomes, bookings, and sentiment from one real-time dashboard.
Voice, SMS, and chat run on the same AI with the same context — so customers never repeat themselves.
Low-latency, human-like voices that listen, interrupt gracefully, and adapt in real time — in 15+ languages.
Intent detection routes each call to the right outcome: resolve, book, collect, or transfer to your team with full context.
Every call is recorded, transcribed, and summarized with action items — searchable the moment the call ends.
Reminders, confirmations, promotions, and follow-ups sent at the right moment — personalized from your customer data.
When customers text back, the AI answers — rescheduling, answering questions, and closing the loop without human effort.
Missed a call? The AI texts back. Finished a call? It sends the confirmation. One continuous conversation across both.
Answers come from your documents, FAQs, and policies — accurate, on-brand, and up to date.
The chatbot qualifies visitors, captures contact details, and books meetings straight into your calendar.
Complex issue? The AI offers to call the customer — and the phone conversation picks up exactly where the chat left off.
From the front desk to the sales floor, AvvTech handles the conversations that keep your business moving.
Book, confirm, and reschedule by phone or text. Slash no-shows with timely, conversational reminders.
Call every new lead in seconds, qualify with your criteria, and hand hot prospects to sales with full notes.
Resolve common questions instantly on the phone, with clean escalation and context handoff for complex cases.
Proactive calls and texts for order confirmations, delivery windows, delays, and pickup notifications.
Post-service satisfaction calls and SMS surveys with sentiment analysis rolled into your dashboard.
Nights, weekends, and holidays covered. Your business answers professionally even when your team is off.
Telephony-grade infrastructure meets multi-provider AI orchestration — so every call sounds natural and every message lands.
Each conversation runs on the best-fit model for accuracy, latency, and cost.
Reliable voice and SMS delivery on cloud infrastructure with a 99.9% uptime SLA.
Encrypted calls, recordings, and data, with role-based access and compliance controls.
Live dashboards for call outcomes, sentiment, resolution rates, and campaign performance.
Reach out and we'll show you exactly what an AI call centre can do for your business.